This week, some users have reported encountering restrictions when accessing the MeinMagenta app—often informally referred to as the „My Telekom environment.“ Our own tests with a freshly installed MeinMagenta app indicate that certain functionalities may not be fully available. Instead of the usual options, such as contract management, access to […]
Customer satisfaction
9 Beiträge
In the past week, several technical problems occurred that impacted the digital everyday life of many users. From difficulties with Apple applications to mobile network outages with leading providers like Vodafone and Telekom—the list of disruptive factors was long. Apple Notes App Causes Frustration On November 26, users reported significant […]
Böblingen, November 28, 2024 – A passenger in Böblingen faced a series of hurdles Thursday morning while attempting to order a taxi. Despite multiple attempts using various platforms, significant delays and communication issues ensued. At 8:50 AM, the passenger began trying to secure a taxi to his destination. Initially, he […]
In the week from November 19 to 21, 2024, users and travelers faced a series of technical challenges. From bugs in Apple devices to service restrictions in the long-distance travel of the Deutsche Bahn—the events raise questions about the reliability of technology and services. iPad Split View Reaches Its […]
In der Woche vom 19. bis 21. November 2024 standen Nutzer und Reisende vor einer Reihe technischer Herausforderungen. Von Bugs in Apple-Geräten bis hin zu Serviceeinschränkungen im Fernverkehr der Deutschen Bahn – die Ereignisse werfen Fragen zur Zuverlässigkeit von Technologie und Dienstleistungen auf. iPad Split View stößt an Grenzen Am […]
In the past week, there has been an increase in technical difficulties across various areas of daily life, ranging from train travel to smartphone usage and digital services. We summarize the key events. Faulty Infrastructure at Deutsche Bahn On November 11, 2024, broken elevators at Dresden Neustadt station caused significant […]
Introduction The use of eSIMs and seamless connectivity abroad have become essential for many travelers today. But what happens when this technology fails unexpectedly? In this article, I share my personal experience as a tech journalist during a train journey from Germany to Austria, highlighting the challenges I faced with […]
In the past week, reports have accumulated about technical difficulties and poor customer service at several renowned companies. The experiences range from software errors at Apple to defective devices at McDonald’s and confusing payment processes at Vodafone. Apple: Software Errors Impair User Experience Apple users faced various challenges:•Notes […]
An IT entrepreneur based in Dresden, Germany is facing an urgent challenge: He requires a functioning eSIM as soon as possible for a significant client meeting scheduled on November 11, 2024, in Kiel, Germany. On November 8, 2024, at 4:20 PM, he contacted the Germany branch of Deutsche Telekom’s business […]