As a long-time Amazon Prime customer in Germany, returning an item should actually be one of the smoothest steps in e-commerce—after all, the company promises comfort and speed. The Trigger: A Faulty Return Label The claim began unremarkably: an ordered item had defects and needed to be sent back—an everyday […]
Customer Support
3 Beiträge
During CES 2025 in Las Vegas—one of the world’s premier tech events—cutting-edge technology and innovative customer processes were expected to take center stage. However, for one Hilton customer, a Hilton Diamond Member participating in a special customer program, the experience turned into a frustrating ordeal that severely undermined his trust […]
On January 24, 2025, a Dresden-based IT entrepreneur and Deutsche Telekom business customer reported ongoing issues with in-store support and the Telekom Business Customer Hotline. In detailed documentation, the customer describes two abruptly ended phone calls, missing contact-person information, and difficulties with identity verification. Challenges at the Telekom Shop: […]