German Tech

3 Beiträge

Telekom Service: Dresden-Based Business Customer Criticizes Lack of Flexibility and Abrupt Hotline Disconnections

  On January 24, 2025, a Dresden-based IT entrepreneur and Deutsche Telekom business customer reported ongoing issues with in-store support and the Telekom Business Customer Hotline. In detailed documentation, the customer describes two abruptly ended phone calls, missing contact-person information, and difficulties with identity verification. Challenges at the Telekom Shop: […]

Service Restrictions on Deutsche Telekom’s Online Portal: Press Office Requests More Specifics

This week, some users have reported encountering restrictions when accessing the MeinMagenta app—often informally referred to as the „My Telekom environment.“ Our own tests with a freshly installed MeinMagenta app indicate that certain functionalities may not be fully available. Instead of the usual options, such as contract management, access to […]