Germany

9 Beiträge

Telekom Service: Dresden-Based Business Customer Criticizes Lack of Flexibility and Abrupt Hotline Disconnections

  On January 24, 2025, a Dresden-based IT entrepreneur and Deutsche Telekom business customer reported ongoing issues with in-store support and the Telekom Business Customer Hotline. In detailed documentation, the customer describes two abruptly ended phone calls, missing contact-person information, and difficulties with identity verification. Challenges at the Telekom Shop: […]

Service Restrictions on Deutsche Telekom’s Online Portal: Press Office Requests More Specifics

This week, some users have reported encountering restrictions when accessing the MeinMagenta app—often informally referred to as the „My Telekom environment.“ Our own tests with a freshly installed MeinMagenta app indicate that certain functionalities may not be fully available. Instead of the usual options, such as contract management, access to […]

Software-Bug risking French-German Friendship [en,fr,de]

On the international rail line between Paris and Frankfurt, significant booking problems are disadvantaging consumers. On 30/11/2024, it was revealed that for the travel date of 13/12/2024, the 17:09 train from Paris to Frankfurt in 2nd class is not bookable via the French national company SNCF. However, both regular DB […]

Taxi Chaos in Böblingen (Stuttgart Area – Germany): Passenger Experiences Service Failures When Ordering Taxis

Böblingen, November 28, 2024 – A passenger in Böblingen faced a series of hurdles Thursday morning while attempting to order a taxi. Despite multiple attempts using various platforms, significant delays and communication issues ensued. At 8:50 AM, the passenger began trying to secure a taxi to his destination. Initially, he […]

Incident with ICE 1655: Incorrect Wheelsets Lead to Evacuation

On June 7, 2024, a notable incident occurred involving ICE 1655, which was traveling from Frankfurt(Main)Hbf to Dresden-Neustadt. Due to a technical defect, the train, which consisted of two parts, had to be partially evacuated in Fulda.   Delayed Departure and Technical Issues Originally scheduled to depart from Frankfurt at […]