On January 24, 2025, a Dresden-based IT entrepreneur and Deutsche Telekom business customer reported ongoing issues with in-store support and the Telekom Business Customer Hotline. In detailed documentation, the customer describes two abruptly ended phone calls, missing contact-person information, and difficulties with identity verification. Challenges at the Telekom Shop: […]
Germany
On the international rail line between Paris and Frankfurt, significant booking problems are disadvantaging consumers. On 30/11/2024, it was revealed that for the travel date of 13/12/2024, the 17:09 train from Paris to Frankfurt in 2nd class is not bookable via the French national company SNCF. However, both regular DB […]
Böblingen, November 28, 2024 – A passenger in Böblingen faced a series of hurdles Thursday morning while attempting to order a taxi. Despite multiple attempts using various platforms, significant delays and communication issues ensued. At 8:50 AM, the passenger began trying to secure a taxi to his destination. Initially, he […]
An IT entrepreneur based in Dresden, Germany is facing an urgent challenge: He requires a functioning eSIM as soon as possible for a significant client meeting scheduled on November 11, 2024, in Kiel, Germany. On November 8, 2024, at 4:20 PM, he contacted the Germany branch of Deutsche Telekom’s business […]
On September 30, 2024, a traveler with a BahnCard 100 experienced a series of challenges during his long-distance journey with Deutsche Bahn. The arrival at the destination station in the Frankfurt metropolitan area turned out to be more difficult than expected and raises questions about infrastructure and service quality. […]
-View of the topic from a Germany perspective- In today’s world, where technology is an integral part of daily life, even emergency preparedness must take into account the needs of a tech-savvy individual. The Federal Office of Civil Protection and Disaster Assistance in Germany provides detailed guidelines on what a […]
On June 7, 2024, a notable incident occurred involving ICE 1655, which was traveling from Frankfurt(Main)Hbf to Dresden-Neustadt. Due to a technical defect, the train, which consisted of two parts, had to be partially evacuated in Fulda. Delayed Departure and Technical Issues Originally scheduled to depart from Frankfurt at […]