Service quality

3 Beiträge

Support loop at amazon.de: No German, no connection, no return success

As a long-time Amazon Prime customer in Germany, returning an item should actually be one of the smoothest steps in e-commerce—after all, the company promises comfort and speed. The Trigger: A Faulty Return Label The claim began unremarkably: an ordered item had defects and needed to be sent back—an everyday […]

Cut Off in Austria: How Vodafone Germany Threw Me Out of the Digital World

Introduction The use of eSIMs and seamless connectivity abroad have become essential for many travelers today. But what happens when this technology fails unexpectedly? In this article, I share my personal experience as a tech journalist during a train journey from Germany to Austria, highlighting the challenges I faced with […]