As a long-time Amazon Prime customer in Germany, returning an item should actually be one of the smoothest steps in e-commerce—after all, the company promises comfort and speed. The Trigger: A Faulty Return Label The claim began unremarkably: an ordered item had defects and needed to be sent back—an everyday […]
Service quality
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An IT entrepreneur based in Dresden, Germany is facing an urgent challenge: He requires a functioning eSIM as soon as possible for a significant client meeting scheduled on November 11, 2024, in Kiel, Germany. On November 8, 2024, at 4:20 PM, he contacted the Germany branch of Deutsche Telekom’s business […]